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Author Topic: Let's see how ROck Auto handles this  (Read 2262 times)

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Offline SuperSix

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Let's see how ROck Auto handles this
« on: July 01 2011, 04:10:35 PM »
My email to them:

Hello.

I received the shipment with the 1pc MK7326 in it. The part that came was used, and I believe the wrong model.
1st - It's red, according to Mevotech's site it should be blue. http://partsonline.mevotech.com/Showdetails.aspx?pn=MK7326
2nd - it has "7327" molded into the side. (The box is labeled correctly) According to Mevotech's site - this is for a 1 5/16 sway bar - I need one for a 1 1/4, like the MK7326 I ordered, See pics, click link for full size
3rd - The box and received mount was greasy - See pics, click link for full size

Also - your description says:
MEVOTECH Part # MK7326  {#K7326} Package Quantity As Shown In Image
Category: Stabilizer Bar Bushing

But I only got one bushing and bracket - was I suppose to receive 2? I need 2 total. How do we resolve this?



HUGE pic links:
http://www.ihadav8.com/images/DSC01156.jpg
http://www.ihadav8.com/images/DSC01157.jpg

Thanks
Mark
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Offline SuperSix

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Re: Let's see how ROck Auto handles this
« Reply #1 on: July 01 2011, 06:34:39 PM »
Most excellent. I have noticed that they never admit that there was an issue with them selling returned merchandise - this is 2 times now. At least they take care of it.

Dear Mark,

Thank you for the email with the pictures.  I'm sorry to hear that you received a mis-boxed item.  I have setup a reshipment of the correct part for you.  We will not require you to send back the incorrect part at this time but I do ask that you hold onto it for two weeks in case our warehouse requests a return.  If you have any further questions please respond to this email or give us a call at the toll-free number below.

Thank you,

Adam B.  
RockAuto Customer Service
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'87 GN, 60lb, TA49, THDP, FTP cam, T+ lots o' shit - SOLD
'07 Ford F150 Lariat 2WD, 5.4L 3v - 255k
'20 Kubota BX2380. FEL, 60" deck
'78 IH/Case 184 Lo-Boy
'99 Kawasaki Bayou 400 4x4

Offline gbsean

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Let's see how ROck Auto handles this
« Reply #2 on: July 01 2011, 07:35:39 PM »
hey they took care of it..it happens...
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Offline SuperSix

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Let's see how ROck Auto handles this
« Reply #3 on: July 01 2011, 07:54:14 PM »
I'm glad I don't have to send the wrong part back.
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'87 GN, 60lb, TA49, THDP, FTP cam, T+ lots o' shit - SOLD
'07 Ford F150 Lariat 2WD, 5.4L 3v - 255k
'20 Kubota BX2380. FEL, 60" deck
'78 IH/Case 184 Lo-Boy
'99 Kawasaki Bayou 400 4x4

Offline hiboom

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Re: Let's see how ROck Auto handles this
« Reply #4 on: July 01 2011, 07:55:18 PM »
well you had better luck than i did ordered power steering pump was one of there close outs no core required about 65.00 when it arrived it looked like someone had installed it or it was a core return.i emailed them about it they asured me it would be fine.I took off a better one then the one from rock auto did not work at all.No replacement on close out parts.
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Offline SuperSix

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Let's see how ROck Auto handles this
« Reply #5 on: July 01 2011, 09:05:16 PM »
Hmm.. I never knew that about closeout parts - I buy them when I can.

Here's a link to closeouts for the GN.
http://www.rockauto.com/RSS/vehiclefeeds.php?carcode=1020957&m=wc&l=en&html=true

SOme really wrong parts in there. :)
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'87 GN, 60lb, TA49, THDP, FTP cam, T+ lots o' shit - SOLD
'07 Ford F150 Lariat 2WD, 5.4L 3v - 255k
'20 Kubota BX2380. FEL, 60" deck
'78 IH/Case 184 Lo-Boy
'99 Kawasaki Bayou 400 4x4

Offline SuperSix

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Re: Let's see how ROck Auto handles this
« Reply #6 on: July 01 2011, 09:09:35 PM »
Parts ordered recently from Rock for the GN:
DAYCO 5060635 Belt
STANDARD MOTOR PRODUCTS GV16 PCV Grommet
"ACDELCO   252582 Water Pump"
"ACDELCO   2173414 Fuel Rail O-Ring Kit"
"ANCHOR   2379   Transmission Mount"
"ATP   SO35 (SO-35)   Dipstick Seal"
"FEL-PRO   35608   Thermostat Housing Gasket"
"FEL-PRO   129961 Water Pump Gasket"
"FOUR SEASONS   84994   Thermostat Housing / Water Outlet"
"NATIONAL   8610   Differential Pinion Seal"
"STANT   10331   Radiator Cap"
R43TS Spark Plugs
MEVOTECH Stabilizer Bar Bushing set
STANDARD MOTOR PRODUCTS SK27 Fuel Rail O-Ring Kit
STANDARD MOTOR PRODUCTS SK26 Fuel Rail O-Ring Kit
DORMAN 65202 Oil Drain Plug
FEL-PRO ES70599 Fuel Injector O-Rings
FEL-PRO ES72697 Turbocharger Gasket
MEVOTECH MK8988 Stabilizer Bar Links
VICTOR REINZ MS15958 Intake Manifold Gasket  
VICTOR REINZ G30951 Throttle Body Gasket
VICTOR REINZ P27857 Differential Cover Gasket
VICTOR REINZ VS39763R Valve Cover Gaskets
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'87 GN, 60lb, TA49, THDP, FTP cam, T+ lots o' shit - SOLD
'07 Ford F150 Lariat 2WD, 5.4L 3v - 255k
'20 Kubota BX2380. FEL, 60" deck
'78 IH/Case 184 Lo-Boy
'99 Kawasaki Bayou 400 4x4

Offline Charlief1

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Let's see how ROck Auto handles this
« Reply #7 on: July 01 2011, 09:51:37 PM »
Quote from: "SuperSix @ Fri 01 Jul, 2011 19:05"
Hmm.. I never knew that about closeout parts - I buy them when I can.

Here's a link to closeouts for the GN.
http://www.rockauto.com/RSS/vehiclefeeds.php?carcode=1020957&m=wc&l=en&html=true

SOme really wrong parts in there. :)


Not really Mark, just the wrong year after all. :bigeyes;  :rofl;

Thanks for the link BTW. I needed to order some parts for mine. :supz:
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Offline SuperSix

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Let's see how ROck Auto handles this
« Reply #8 on: July 01 2011, 10:21:28 PM »
Quote from: "Charlief1 @ Fri Jul 01, 2011 8:51 pm"
Quote from: "SuperSix @ Fri 01 Jul, 2011 19:05"
Hmm.. I never knew that about closeout parts - I buy them when I can.

Here's a link to closeouts for the GN.
http://www.rockauto.com/RSS/vehiclefeeds.php?carcode=1020957&m=wc&l=en&html=true

SOme really wrong parts in there. :)


Not really Mark, just the wrong year after all. :bigeyes;
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'87 GN, 60lb, TA49, THDP, FTP cam, T+ lots o' shit - SOLD
'07 Ford F150 Lariat 2WD, 5.4L 3v - 255k
'20 Kubota BX2380. FEL, 60" deck
'78 IH/Case 184 Lo-Boy
'99 Kawasaki Bayou 400 4x4

Offline motorhead

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Let's see how ROck Auto handles this
« Reply #9 on: July 02 2011, 08:44:15 PM »
I've stopped buying ancient discontinued Buick parts. Now I just look for newer more complex parts to replace them with...

Less swindling going on than that NOS-elitist bullshit when I do it this way.
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